FAQ


How our products come to life

There’s a bit of magic in each of our products. Every item in our shop is created to meet a specific need. During the production process there are elements of energy work and magic that go into the final product. Each item is infused with Reiki Energy specific to the product, and while we are blending and creating we are focused on our intentions and what the final product will be doing for YOU!

Our sourcing practices

Kae Apothecary places high value on local sourcing and sustainability. When we have the chance, we buy local. If we don’t have a local supplier, we find a socially and environmentally responsible alternative. We put great care and attention into buying only from reputable sources so you never have to wonder what’s in our products. If you’re curious about where we get something, just ask!

Our small batch process

We don’t do bulk! Every product on our shelves that is created in-house is made up in small batches. Sometimes that means only three or four at a time! We want our products to be as fresh as possible when you select them from our shelves. We believe in the creation process: giving our full attention to each batch of products we make, infusing them with magic and love.

Shelf life

Our line is very diverse with each product having its own specific shelf life. If you have questions about this please ask us!

Product care (how to store it, shaking it etc)

Our aromatherapy blends are bottled in amber glass to help sustain their shelf life. After you take your products home store them in a dry location (so, not the bathroom cabinet) and for the liquid based products, give them a good shake before each use. While you are shaking them, think about the product, and what it’s going to do for you, this puts your OWN magic and intention into the mix on top of the magic we use during production! Because our products are made with all-natural ingredients and contain no preservatives, they are intended to be used after opening. Don’t save them for a special day. Every day is special!

Disclaimer

Essential oils are very highly concentrated and potent and it is important to always check the specific safety data provided.Some oils may cause skin irritation in people with sensitive skin. It is recommended to perform a patch test before use. For more information, please see our full disclaimer.

Shipping Costs

Shipping is a personal thing these days, and our fees really depend on where you are in the US. 

For folks in Iowa, we have a flat shipping rate of $8 for orders up to $60 and over $60 your shipping is free. 

Everywhere else in the USA varies, because that's how the shipping system works. If you live on the coasts, your shipping will be a little more. Please see the list below to determine your personal shipping rate. 

MN, ND, SD, NE, KS, MO, IL, WI  – Flat rate shipping of $10 for orders under $100 free shipping over $100

MT, CO, WY, NM, ID, UT, MI, IN, KY, TN, AR, WV – Flat Rate shipping of $15 for orders under $150 with free shipping over $150

Everywhere else in the USA – flat rate shipping of $20 for orders under $200 with free shipping over $200

If you need something shipped internationally, shoot us a message. ♥ 


Additionally, we are VERY committed to our local customers and offer curbside pick up AND local delivery in Mount Vernon and Lisbon.  

Return Policy

Kae Apothecary will accept returns and exchanges for 30 days after purchase. Exchanges will be for equal value of purchased product and returns will be made in the same manner of original payment. No returns or exchanges for custom blends.

Stockists

 

Atomic Salon

Cedar Rapids, Iowa       https://www.atomicsalon.net/

 

Please contact us for more information on becoming a stockist of Kae magic! 

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