FAQ


How our products come to life

There’s a bit of magic in each of our products. Every item in our shop is created to meet a specific need. During the production process there are elements of energy work and magic that go into the final product. Each item is infused with Reiki Energy specific to the product, and while we are blending and creating we are focused on our intentions and what the final product will be doing for YOU!

Our sourcing practices

Kae Apothecary places high value on local sourcing and sustainability. When we have the chance, we buy local. If we don’t have a local supplier, we find a socially and environmentally responsible alternative. We put great care and attention into buying only from reputable sources so you never have to wonder what’s in our products. If you’re curious about where we get something, just ask!

Our small batch process

We don’t do bulk! Every product on our shelves that is created in-house is made up in small batches. Sometimes that means only three or four at a time! We want our products to be as fresh as possible when you select them from our shelves. We believe in the creation process: giving our full attention to each batch of products we make, infusing them with magic and love.

Shelf life

Our line is very diverse with each product having its own specific shelf life. If you have questions about this please ask us!

Product care (how to store it, shaking it etc)

Our aromatherapy blends are bottled in amber glass to help sustain their shelf life. After you take your products home store them in a dry location (so, not the bathroom cabinet) and for the liquid based products, give them a good shake before each use. While you are shaking them, think about the product, and what it’s going to do for you, this puts your OWN magic and intention into the mix on top of the magic we use during production! Because our products are made with all-natural ingredients and contain no preservatives, they are intended to be used after opening. Don’t save them for a special day. Every day is special!

Disclaimer

Essential oils are very highly concentrated and potent and it is important to always check the specific safety data provided.Some oils may cause skin irritation in people with sensitive skin. It is recommended to perform a patch test before use. For more information, please see our full disclaimer.

Shipping Costs

We offer flat rate shipping of $10.00 for orders up to $60.00 for orders over $60.00 shipping is FREE! (in the continental United States) 

Additionally, we are VERY committed to our local customers and offer free pick up at the shop. So, if you are pressed for time and know exactly what you want, we can get your order put together and ready for you at the shop! Along with our commitment to our local customers, we will offer home delivery on a case by case basis. Just give us a call or shoot us a message and we can work something out together!

Return Policy

Kae Apothecary will accept returns and exchanges for 30 days after purchase. Exchanges will be for equal value of purchased product and returns will be made in the same manner of original payment. No returns or exchanges for custom blends.

 

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